Warranty and Replacement
We are committed to provide best quality and longevity of our product to our customer, all products come with standard warranty to protect you from manufacturing and workmanship defects. For extra peace of mind we also offer extended warranty plans. For more information please visit “upgrade careplan”.
Standard Warranty Coverage
Protects against workmanship and material defects under normal use.
Length of time varies by product category. This is an example of standard warranty by category:
Standard Warranty
Category | Duration | Coverage Summary |
---|---|---|
Washing machine | 1 year | Covers defects in materials and workmanship |
Vacuum | 1 year | Covers parts and labor for defects |
TV | 1 year | Covers screen, electronics, power supply |
Freezer | 1 year | Covers compressor and refrigeration system |
Dishwasher | 1 year | Covers motor, pump, electronics |
Electronics cooker | 1 year | Covers heating elements and electronic controls |
Air fryer | 1 year | Covers mechanical and electrical defects |
Microwave | 1 year | Covers magnetron, electronics, and controls |
Oven | 1 year | Covers heating elements and electronics |
Steel Kettle | 1 year | Covers defects in materials and workmanship |
Includes free replacement or repair of defective components (including consumables and fair wear).
To register your warranty, register your product within 90 days of purchase.
What’s Not Covered?
- Accidents, neglect, or misuse that cause damage.
- Consumables such as batteries (unless stated otherwise), bags, belts, and filters.
- Normal wear and tear.
- Unauthorized repair or modification.
Replacement Policy
Warranty defective products are to be repaired or replaced at our discretion.
Replacement items may either be new or reconditioned but will be free from defects.
In case the product is not available, a similar model may be provided.
To initiate replacement, please refer to our Customer Service with your proof of purchase and description of defect.
Registering Your Warranty
- Register online at our website or by the registration card included.
- Enter purchase information and product serial number.
- Warranty registration offers faster service and eligibility for extended plans.
Claim Process
- Contact Customer Support with product information and description of the problem.
- Our service representatives will guide you through troubleshooting and repair options.
- If replacement or repair is required, we will inform you of shipping or technician calls.
- Keep all receipts and service records to confirm warranty.
Contact Information
Address: 1a Romford Rd, Stafford ST16 3DZ, United Kingdom
Email: Contact@rufalo.com
Phone Number: +44 78564 42563