What brands of appliances do you sell?

We are authorized resellers of multiple top brands (LG, Samsung, Bosch, Beko, Candy, etc.), and we provide most brands to help you find what you need.

How do I choose the best appliance for my home?

It depends on multiple variables, such as space, energy, and whether you are single or a family. Please contact our team before placing your order if you don’t know what you need.

Do you offer product warranties?

Yes. All our appliances come with a manufacturer warranty. The warranty details depend on the category of the product (Washing Machine, Freezer, Dishwasher, Oven…). For more information, visit our “warranty” page. You can also extend your warranty at checkout by selecting “Upgrade CarePlan”.

How long does delivery take?

Our standard shipping takes 1-3 business days. Please review our shipping policy to better understand our service.

Do you offer installation services?

Yes, we provide installation services for most appliances. This may incur an additional fee depending on the product and your location. Our team will ensure your appliance is set up correctly.

Can I track my order?

Yes. After your product has shipped, you will receive an email with your tracking number. You can check it on “Track Your Order”. For more information, contact us at Contact@rufalo.com.

Can I return or exchange an appliance?

Yes, we accept returns or exchanges within 90 days of delivery. The item must be in good condition and returned with the original packaging. Please contact Contact@rufalo.com to request a return or exchange.

Do you offer discounts on appliances?

Yes, we offer discounts occasionally on some brands or products. Sign up for our newsletter or follow us on social media to stay updated on new promotions.

What should I do if my appliance is faulty?

If your device is faulty and within the warranty period, we will repair or replace it at no cost. If it's outside the warranty period, we will refer you to an authorized service center.

How do I maintain my appliance?

Each product has different maintenance needs based on the type, brand, and model. For more information, check our “Care To My Product” guide.

Are spare parts available for the appliances you sell?

Yes, we offer spare parts for all appliances we sell. Contact us with the appliance type, model, and brand for assistance.

Do you offer customer support after purchase?

Yes, we offer support after purchase. For any issues with your product, contact our support at Contact@rufalo.com.

How do I get a product brochure or more information?

To get a brochure or more information about a specific appliance, email our customer support at Contact@rufalo.com.

What should I do if I have an issue once the warranty has expired?

Contact our customer care at Contact@rufalo.com. We will guide you to the nearest authorized service center and provide maintenance advice. Visit “Care To My Product” to keep your appliance in good condition.

Can I get a price match?

Yes. If you find a lower price from an authorized dealer, we can match it. Just contact us with the details for verification.

Are the appliances energy efficient?

Yes, most of our appliances are energy-efficient and come with an energy rating to help you save on electricity costs.

Can I extend my warranty?

Yes. You can extend your warranty at checkout by selecting “Upgrade CarePlan”.

Contact Information

Address: 1a Romford Rd, Stafford ST16 3DZ, United Kingdom

Email: Contact@rufalo.com

Phone Number: +44 78564 42563