FAQ’s

Frequently Asked Questions (FAQ)

1. What brands of appliances do you sell?

We are authorized reseller of multiple top brand, (LG, Samsung, Bosch, Beko, Candy etc..), we affored most branded to find what you need.

2. How do I choose the best appliance for my home?

How can you choose the best appliance for your home? It depends on multiple variables, such as space and energy, whether you are single or family. Please contact our team before placing your order if you don’t know what you need.

3. Do you offer product warranties?

Yes. all our appliances have Manufacturer warranty, The warranty Details depend on the brand(LG, BOSCH beko, candy…)and type of product(iron, washing machine dishwasher…), if warranty didn’t motioned in product description please check warranty page or contact Us.

4. How long does delivery take?

Our standard shipping takes 2-4 Business Days. Please review our shipping policy to better understand our service. 

5. Do you offer installation services?

Yes, We provide Installation Service for most appliances. But depending on the product and your location, I am offered this service for an additional fee. Our team will make sure your appliance is set correctly. 

6. Can I track my order?

Yes, After your product shipped you will receive email with you tracking number you can check it in “Track Your Order”, for more information contact Us in this email Contact@rufalo.com

7. Can I return or exchange an appliance?

Yes, we accept returns or exchanges within 30 Days of delivery. Just provide us with the original packaging in good condition, and of course, the item in good condition also. Please contact us at Contact@rufalo.com to request a return or exchange Product. 

8. Do you offer discounts on appliances?

Yes, we offer discounts occasionally on some brands or products. Sign up for our newsletter or follow us on social media to stay updated about any new promotion.

10. What should I do if my appliance is faulty?

If your device is faulty, there are two options: If you submit your claim within the warranty period, we will assist you in repairing or replacing your device entirely, and our company will bear any fees in this process. We will only refer you to an authorized service center if you submit your claim outside the warranty period.

11. How do I maintain my appliance?

Each product have different method to maintaining, maintaining is depend on product type, barand and model, for more information checker this “Care To My Product”

12. Are spare parts available for the appliances you sell?

Yes, we offer spare parts for the appliances we sell. If you need a specific part, please contact us with the appliance type, model, and brand. Our support will assist you in finding what you want.

14. Do you offer customer support after purchase?

Yes, of cours we offer support after purchase, if you have any problem with product please feel free to contact our support with issue in this email “Contact@rufalo.com“

15. How do I get a product brochure or more information on a specific appliance?

To get a product brochure and more information, please email Our Customer support through Contact@rufalo.com.

16. What should I do if I have an issue with my appliance once the warranty has expired?

In the event of any problem with your product after warranty, contact our customer care through Contact@rufalo.com. We will guide you to the nearest authorized service center for repair. We also give advice on how to maintain your appliance. For your product not to be recalled, visit “Care To My Product” so that you can keep your appliance in a sound condition.

17. Can I get a price match with your store?

Yes, you can. If you show us the price from an authorized dealer, we can match it. After we confirm the price match eligibility, simply contact us with details.

18. Are the appliances energy efficient?

Yes, most of our appliances are energy-efficient, which will help you save on electricity costs. Some appliance come with rating energy.